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Terms and conditions for booking and use of accommodation services at Drevenice Liptov
Effective: 26 August 2022, updated 8 September 2022 | Drevenice Liptov, s.r.o.
1.1. Drevenice Liptov, s.r.o., registered office: Lazisko 175, 032 11 Lazisko, Slovak Republic, Company ID (IΔO): 54 848 580, registered in the Commercial Register of the Ε½ilina District Court, section Sro, insert no. 80364/L (hereinafter the "Provider"), provides short-term accommodation services under the brand "Drevenice Liptov" and related additional services (hereinafter "Services").
1.2. The Provider operates the website www.dreveniceliptov.sk (hereinafter the "Website") through which it informs about its services and enables bookings.
1.3. Services are presented and offered through the following online channels ("Online Channels"): Website, Accommodation portals (Airbnb, Booking, Hauzi), and Social media (Facebook, Instagram).
1.4. These General Terms & Conditions govern the rights and obligations of the contracting parties arising from the contract concluded between the Provider and the person who orders Services via Online Channels (hereinafter the "Customer").
1.5. The "Contract" means the contract concluded between the Provider and the Customer whose subject is the delivery of the ordered Services.
2.1. Upon the Customer's interest in Services, an offer for service delivery (the "Offer") is prepared and sent to the Customer. When ordering via the Website or accommodation portals, the offer is processed automatically by those systems.
2.2. The Customer may order Services by completing the electronic booking form on the Provider's Website (the "Order"), via accommodation portals, by phone, or by other electronic means.
2.3. The Provider informs the Customer before submitting the Order about pre-contractual information regarding complaint, payment, commercial and other conditions pursuant to Β§ 3(1) of the Consumer Protection Act on distance contracts.
2.4. After the Customer accepts the Offer, the Customer is registered in the Provider's Property Management System (PMS) and the Provider confirms the Order by email to the Customer (the "Booking Confirmation").
2.5. The Contract is considered concluded upon the Provider sending the Booking Confirmation to the Customer.
2.6. The Customer will subsequently receive an electronic proforma invoice (if the service date is more than 28 days away) or a full invoice (if the service date is within 28 days).
2.7. The proforma invoice is due within 3 days; the full invoice is due 28 days before the service date.
2.8. Payment is possible by bank transfer or online via the Barion payment gateway.
3.1. The Provider reserves the right not to accept an Order (i.e. cancel it before the Contract is concluded) in the event of: an incorrect price or service description on the Website; unavailability of the Service; a significant change in the price of the Service; force majeure; or inability to provide the Service despite all reasonable effort.
3.2. The Provider may withdraw from a concluded Contract in cases of: unpaid price within the due date; unavailability of the Service; impossibility of service delivery; or force majeure.
3.3. The Customer may cancel the Order free of charge only if an incorrect price or service description was published and the Customer does not agree to the corrected conditions β within 3 days of learning about this fact.
3.4. In all other cases, the following cancellation fees apply to short-term accommodation Services:
| Cancellation notice period before arrival | Cancellation fee |
|---|---|
| More than 28 days before arrival | No fee |
| 22 β 28 days before arrival | 30% of total accommodation price |
| 15 β 21 days before arrival | 50% of total accommodation price |
| 8 β 14 days before arrival | 80% of total accommodation price |
| 7 or fewer days before arrival | 100% of total accommodation price |
For other Services (sauna, hot tub, etc.): cancellation more than 24 hours before β no fee; less than 24 hours before β 50% of the price.
4.1. The Customer is obliged to pay the price corresponding to the ordered Service within the due date after the Contract is concluded.
4.2. The price is the price of the selected Service as stated in the Price List (Annex No. 1 to these T&C) published on the Provider's Website. The Provider is not a VAT payer.
4.3. Payment methods:
4.4. If the price is not paid within the due date, the Order may be cancelled by the Provider. The Customer will be notified by email.
4.5. The Provider reserves the right to correct a price that was incorrectly stated on the Website and to notify the Customer accordingly.
5.1. Services will be provided to the Customer within the period stated in the Order as the "Delivery Date".
5.2. The Delivery Date is fixed and cannot be changed without prior agreement of both parties.
5.3. If the Service cannot be provided on the agreed date, the Provider must inform the Customer without delay and propose an alternative date or alternative service. If the Customer agrees to the alternative, the Provider is obliged to deliver the Service on the new date.
5.4. If the Provider cannot fulfil the Contract, the Provider has the right to withdraw from the Contract pursuant to Article 3, clause 3.2 of these T&C.
6.1. The Provider provides Customers with accommodation in the "Drevenice Liptov" properties and additional services in the form of use of supplementary equipment β fireplace, grill, private pool, private Finnish sauna, bicycles, electric bicycles, children's playground, etc. (the "Equipment").
6.2. Services are provided at the Provider's premises: Drevenice Liptov, Lazisko 175, 032 11 Lazisko, SR.
6.3. The Provider informs each Customer by email about the conditions of using the Equipment. The Provider does not provide any supervision of the premises. Any use of the properties and Equipment is at the Customer's own risk.
6.4. It is prohibited to use the Equipment under the influence of alcohol, narcotics, psychotropic substances, or medications that may negatively affect a person's abilities. It is equally prohibited to allow children to use the Equipment without adult supervision.
6.5. The Provider bears no liability for any damage to personal property or health of persons occurring during the use of Services on the Provider's premises.
7.1. The Provider is obliged to ensure the provision of Services as specified in the Booking Confirmation in accordance with these T&C and applicable law. A complaint ("Complaint") may be made if the Service was provided contrary to the Contract, the T&C, or applicable law.
7.2. A Complaint must be submitted to the Provider without undue delay upon discovering the reasons, but no later than on the last day of the short-term accommodation, i.e. on the departure day.
7.3. A Complaint may be submitted:
7.4. A Complaint must contain a description of the specific defects β description of the service not delivered, or description of facts contrary to the ordered service, along with the order number and the Customer's contact details.
7.5. The Provider will determine the method of handling the Complaint immediately, in complex cases within 5 business days of receipt. The Complaint will be handled without undue delay, at most within 30 days of receipt.
7.6. Complaints do not cover defects caused by the Customer or a third party, normal wear and tear, natural disasters, or force majeure.
Provider obligations:
Provider rights:
Customer obligations:
Customer rights:
9.1. These T&C are binding from the date of their publication on the Provider's Website. The Provider reserves the right to amend them; the current version is always published on the Website.
9.2. These T&C apply in the version published on the Provider's Website on the day the Customer submits the Order.
9.3. By submitting the Order, the Customer confirms that they have read and agreed to these T&C and the Complaint Procedure.
9.4. By submitting the Order, the Customer grants the Provider consent to process personal data provided in the Order for the purpose of concluding and fulfilling the Contract, and for sending information about the Provider's services, in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data. This consent may be withdrawn at any time.
9.5. The Contract is concluded for a definite period β until the obligations of both parties under the Contract are fulfilled.
9.6. Any contractual arrangements differing from these T&C take precedence over these T&C.
9.7. Consumer rights are supervised by the Slovak Trade Inspection (SOI).
9.8. The Provider undertakes to archive the Contract electronically for 5 years. The archived Contract is not accessible to the Customer.
Effective: 26 August 2022 | Updated: 8 September 2022
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